Privacy Policy for Solid Spark Agency
Last Updated: March 19, 2026
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Introduction
Welcome to Solid Spark Agency! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at solidsparkagency.com or use our mobile application (collectively, the "Platform"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.
Solid Spark Agency ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us at [email protected].
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Table of Contents
1. What Information Do We Collect?
2. How Do We Use Your Information?
3. Will Your Information Be Shared With Anyone?
4. Do We Use Cookies and Other Tracking Technologies?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. Do We Collect Information From Minors?
8. What Are Your Privacy Rights?
9. Controls for Do-Not-Track Features
10. California Privacy Rights
11. Virginia Privacy Rights
12. GDPR Privacy Rights (For EU Users)
13. App-Specific Permissions and Data Access
14. Third-Party Services and SDKs
15. Updates to This Policy
16. How Can You Contact Us About This Policy?
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1. What Information Do We Collect?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our services, participate in activities on the Platform, or otherwise contact us.
The personal information we collect may include the following:
Contact Information: Name, email address, phone number, business name, mailing address.
Account Credentials: Username, password, security questions.
Business Information: Business type, industry, website URL, social media profiles.
Payment Information: Credit card details, billing address (processed by third-party payment processors).
Marketing Preferences: Your preferences for receiving marketing communications.
Information Automatically Collected
When you visit our website or use our mobile application, we may automatically collect certain information about your device and usage patterns. This includes:
Device Information: IP address, browser type, operating system, device identifiers, mobile network information.
Usage Data: Pages viewed, time spent on pages, links clicked, search history, referring website addresses.
Location Information: Approximate location based on IP address.
App Interaction Data: Crashes, diagnostics, performance metrics.
Information Collected Through Our Services
As a digital marketing agency, we may process information on behalf of our clients. This includes:
· Customer contact lists uploaded for review management campaigns.
· Call recordings and transcripts from AI receptionist services.
· SMS and email engagement data from marketing campaigns.
We process this information strictly in accordance with our client agreements and applicable laws.
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2. How Do We Use Your Information?
We use the information we collect for the following purposes:
Service Delivery: To provide, operate, and maintain our Platform and services, including AI receptionist, reputation management, website development, and advertising services.
Account Management: To create and manage your account, process payments, and send administrative information.
Client Onboarding: To onboard new clients, collect necessary information for service setup, and manage client relationships.
Communication: To respond to inquiries, provide customer support, and send important notices.
Marketing: To send promotional materials, newsletters, and offers (with your consent where required).
Analytics and Improvement: To analyze usage patterns, improve our Platform, and develop new features.
Security: To detect and prevent fraud, unauthorized access, and other harmful activities.
Legal Compliance: To comply with applicable laws, regulations, and legal requests.
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3. Will Your Information Be Shared With Anyone?
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
With Your Consent
We may share your information when you have given us explicit permission to do so.
With Service Providers
We may share your information with third-party vendors who perform services on our behalf:
· Payment processors (Stripe, PayPal)
· Cloud hosting providers
· Analytics providers (Google Analytics)
· Email and SMS service providers (Twilio, GoHighLevel)
· Customer support platforms
These providers are bound by confidentiality agreements and may only use your information as necessary to perform their functions.
For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With Your Direction
We may share information with third parties when you direct us to do so, such as when you connect your calendar for AI receptionist services.
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4. Do We Use Cookies and Other Tracking Technologies?
Yes, we use cookies and similar tracking technologies to collect and store information about your interactions with our website.
Types of Cookies We Use
Essential Cookies: Necessary for website functionality; cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website.
Functional Cookies: Remember your preferences and settings.
Marketing Cookies: Used to deliver relevant advertisements.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies. However, disabling cookies may affect your ability to use certain features of our website.
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5. How Long Do We Keep Your Information?
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information: Duration of account plus 30 days after closure.
Payment Information: As required for tax and accounting purposes (typically 7 years).
Client Service Data: Duration of service agreement plus 30 days.
Marketing Preferences: Until consent is withdrawn.
Usage Data: 26 months.
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6. How Do We Keep Your Information Safe?
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption: SSL/TLS encryption for data transmission.
Access Controls: Restricted access to personal information on a need-to-know basis.
Regular Audits: Periodic security assessments.
Secure Storage: Data stored in secure, SOC 2 compliant data centers.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
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7. Do We Collect Information From Minors?
Our Platform and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child, please contact us at [email protected].
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8. What Are Your Privacy Rights?
Depending on your location, you may have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal information under certain circumstances.
Right to Restrict Processing: Request limitation of how we use your information.
Right to Data Portability: Request transfer of your information to another service provider.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
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9. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate to signal your privacy preference. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.
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10. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights.
Right to Know
You have the right to request that we disclose the following information about our collection and use of your personal information over the past 12 months:
· Categories of personal information collected.
· Sources of personal information.
· Business purpose for collecting or selling personal information.
· Categories of third parties with whom we share personal information.
· Specific pieces of personal information we have collected about you.
Right to Delete
You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out
You have the right to opt-out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.
Shine the Light Law
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].
To exercise your California privacy rights, please contact us at [email protected] or call 770-706-0310.
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11. Virginia Privacy Rights
If you are a Virginia resident, the Virginia Consumer Data Protection Act (CDPA) provides you with the following rights:
· Right to confirm whether we process your personal data.
· Right to access your personal data.
· Right to correct inaccuracies.
· Right to delete personal data.
· Right to obtain a copy of your personal data.
· Right to opt-out of targeted advertising.
To exercise your Virginia privacy rights, please contact us at [email protected].
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12. GDPR Privacy Rights (For EU Users)
If you are located in the European Union or United Kingdom, the General Data Protection Regulation (GDPR) provides you with additional protections.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
Service delivery: Performance of a contract.
Account management: Performance of a contract.
Marketing communications: Consent.
Analytics: Legitimate interests.
Legal compliance: Legal obligation.
Your Rights
Under the GDPR, you have the following rights:
· Right to access.
· Right to rectification.
· Right to erasure ("right to be forgotten").
· Right to restrict processing.
· Right to data portability.
· Right to object.
· Rights related to automated decision-making.
International Transfers
Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place through standard contractual clauses approved by the European Commission.
Supervisory Authority
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
To exercise your GDPR rights, please contact us at [email protected].
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13. App-Specific Permissions and Data Access
Our mobile application may request access to certain device features and data:
Camera: For profile photos, document uploads. Requested when you use camera features.
Microphone: For voice notes, AI receptionist testing. Requested when you use voice features.
Contacts: For importing client lists (with consent). Requested when using reputation management features.
Calendar: For appointment booking integration. Requested when setting up AI receptionist.
Notifications: For alerts about new reviews, calls, leads. Requested upon first login.
Storage: For file uploads and downloads. Requested when uploading content.
You can manage these permissions through your device settings at any time.
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14. Third-Party Services and SDKs
Our Platform integrates with third-party services and software development kits (SDKs) that may collect information from you:
· GoHighLevel: Our primary CRM and marketing platform.
· Twilio: SMS and voice services.
· Google Analytics: Website and app analytics.
· Stripe: Payment processing.
· Facebook/Instagram: Social media integration and advertising.
· Google Calendar/Microsoft Outlook: Calendar integration for appointment booking.
These third parties have their own privacy policies governing their use of your information. We encourage you to review their policies.
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15. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by:
· Posting the updated policy on this page with a new "Last Updated" date.
· Sending an email notification to registered users.
· Displaying a notice within the Platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
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16. How Can You Contact Us About This Policy?
If you have questions or comments about this Privacy Policy, please contact us at:
Solid Spark Agency
Email: [email protected]
Phone: 770-706-0310
Address: 1700 Northside Dr NW Atlanta, GA 30013
For data protection inquiries, you may also contact our Data Protection Officer at [email protected].
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This Privacy Policy was last updated on March 19, 2026.